Train Strike 2022: how to claim a refund and who is eligible

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More than 40,000 employees of 14 railway companies are on strike, the population is asked to avoid train travel

The first of the summer strikes, taking place today (27 July), has resulted in more than 40,000 workers at 14 rail companies pulling out, with the public encouraged to avoid train travel.

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But what if you already bought your ticket or need to travel, can you get a refund or is there compensation?

Here’s everything you need to know.

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When is the rail strike?

The rail strike is taking place this summer and will affect travelers in July and August.

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Passengers make their way through Glasgow Central Station as a nationwide strike called by the RMT Union took place today, July 27, 2022 (Image: Getty Images).

Four days are confirmed, with the first strike taking place today (July 27).

The next three strike dates are: July 30th, August 18th and August 20th.

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There is expected to be a widespread disruption in service for six days as National Rail and 13 other train operators have to significantly reduce their services.

In the days of industrial action, 40,000 workers will drop out.

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Am I entitled to a refund?

Whether or not you’re entitled to a full refund depends on how long your train is delayed and whether it’s rescheduled or cancelled.

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This applies to everyone who has bought a ticket in advance, who has a season ticket or who has just bought a ticket on the day of travel.

How can I request a refund?

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Customers can request a refund through the Delay-to-Pay system if a train is more than 15 minutes late.

This system was set up to make it easier for people to access a partial or full refund, depending on their circumstances.

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To be eligible for a refund, customers must contact the train company they are traveling with and provide details of the delayed train and proof of their ticket.

If you claim multiple moves, you must do so for each one individually.

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Each train operator has its own website for delay reimbursement.

Here are the contact details of payment delays for the train companies planning a strike:

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How much refund can I get?

The amount of refund you get depends on your ticket type and the length of the delay.

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If you have a single ticket, you can get a 25% refund if your train is 15 to 29 minutes late.

If your train makes you wait 30 to 59 minutes, you can get a 50% refund.

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You are entitled to a full refund if you wait longer than 60 minutes.

If you have a return ticket, the amount you get refunded will be calculated based on the fare of the trip concerned.

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Corresponding National Railcustomers can receive a full refund if their trip is “delayed or cancelled” and customers choose not to travel.

Can season ticket holders get a refund?

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Season ticket holders can request a full refund if they decide not to travel during the three days of the strike.

The one-time agreement entitles customers to apply through the Delay-to-Pay program.

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Transport Secretary Grant Shapps said: “I have moved to help make this an automated process” to “remove the inconvenience to passengers”.

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