Thomas Cook customers can still claim refunds

Thousands of eligible holidaymakers can still submit an application form for holidays canceled due to the collapse of Thomas Cook

Thomas Cook customers are advised to demand refunds for canceled trips after the travel company collapsed under £1.7billion in debt in 2019.

The Official Receiver, a government service that deals with business settlements, says thousands of eligible holidaymakers have yet to submit an application form for Thomas Cook.

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How can you submit an application form?

An online refund portal was launched in November 2021 and is still accepting new requests and you can find that Damage portal here.

When submitting a claim, provide as much information as possible, including your booking number, dates of travel and payment details.

There is currently no deadline for submitting new claims to Thomas Cook and you can submit more than one claim.

However, customers should keep in mind that a full refund may not be given.

The amount of money you may get back depends on how much cash is available after the liquidation is complete.

Once a claim has been submitted, you can log into the website to check the progress and status of your refund.

Can you submit a claim form for other Thomas Cook brands?

  • Thomas Cook Airlines Limited
  • Thomas Cook Group Treasury Limited
  • Thomas Cook Group Tour Operations Limited
  • Thomas Cook Money Limited
  • Thomas Cook UK Limited
  • My Travel Group Limited

Other Thomas Cook brands may pay out, but this is not guaranteed as it depends on how much money is left after the deal is settled.

The official bankruptcy trustee has not given a timeframe for how long refunds might take, but if you are not satisfied with the outcome of your claim you have 21 days to appeal.

what would be said

David Chapman, the liquidator appointed by the court as insolvency practitioner for the Thomas Cook group of companies, said: “While we have already received many claims, we believe there may be thousands more customers and creditors to whom Thomas Cook owes money that do not have their claims submitted.

“We therefore appeal to customers and suppliers to register their claims quickly, easily and securely via the online portal.”

The collapse of Thomas Cook sparked the largest peacetime repatriation as more than 150,000 British holidaymakers had to be escorted home.

Thomas Cook relaunched as a travel site in September 2020, almost a year after its collapse, and is an online-only company with no planes, hotels or shops.