Tesco has confirmed the changes will come into effect from May and will affect loyalty program customers who regularly shop online
Tesco is making some big changes to its popular Clubcard loyalty scheme with the reorganization that will be rolled out in the coming months.
The change will affect those who make regular online purchases from May, and those customers will receive an email notifying them of the changes.
What are the club card changes?
Tesco confirmed it will stop giving out paper coupons from May as part of a restructuring of its Clubcard loyalty scheme.
This means automated statements and vouchers will no longer arrive through mailboxes, although customers can make a special request for physical vouchers.
Instead of receiving paper statements, accumulated points are converted into vouchers via email. The email contains a barcode that consumers can scan at checkout in stores.
If you received an email and would like to continue receiving your quarterly club card statement and vouchers in the mail, you must actively opt-in again.
You can do this by logging into your MyClubcard account online, clicking on ‘statement settings’ and changing it back to ‘by post’ by May 5th.
If you change your preferences after May 5th, you will receive your May statement and coupons by email, but then your August statement and coupons by mail.
What else has Tesco announced?
The reorganization comes after recent news that the store will open 59 new stores over the next 12 months.
Chief Executive Ken Murphy said the latest opening program will total over 2,000 Express stores and 1,001 stores.
It also follows the supermarket giant’s decision to scrap its Metro store format as part of a restructuring last year.
Up to 290,000 store associates, call center and warehouse workers will also receive a bonus at Tesco as a special “thank you” for their efforts over the past year, the retailer said.
The group said the payout “recognises the way in which colleagues have really taken on the challenges of the industry over the last year” and came as it reported annual profits that more than tripled to £2.03 billion.
What did the supermarket say?
Tesco Chief Executive Ken Murphy said the supermarket’s priority is “to be the most convenient retailer”, which means “serving customers where, when and how they want and no matter where our customers live or how they shop.” “.
However, Mr Murphy warned that retail operating profits are expected to fall to between £2.4 billion and £2.6 billion this year due to the impact of rising inflation on customers. The group said it expects its own costs to rise and plans to invest in prices to remain competitive amid rising food inflation.
Mr Murphy said: “The external environment has clearly become more challenging in recent months.
“In the face of a challenging environment for our customers and squeezed household budgets, we are focused on keeping weekly grocery shopping costs under control – by working closely with our suppliers and doing everything we can to reduce our own costs.”
Mr Murphy said many buyers are “starting to consider how they’re going to manage their budgets and what compromises they’re going to make”.
He insisted the chain would help shoppers “in their hour of greatest need”, adding: “Our focus is on keeping the cost of weekly shopping in check”.