EasyJet lets customers drop bags off night before to ease chaos

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The airline has launched several new initiatives to minimize disruption to passengers

The low-cost airline is now allowing its customers to check-in their bags at certain airports the night before their journey, saving time on the journey and allowing them to go directly to security the next day.

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EasyJet allows customers to check their bags in at certain airports the night before travel (Photo: Getty Images)

The Twilight Bag Drop program is reintroduced in London Gatwick and is already being offered in Bristol and Berlin Brandenburg.

The free service means that passengers on early flights can drop off their checked bags at the airport the night before their flight departs.

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The service is available between 7pm and 10pm in London Gatwick and between 6pm and 9pm in Bristol and Berlin.

Passengers can check in online or through the apartment before arriving at the airport and need boarding passes and passports to check in luggage.

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What other initiatives have been started?

EasyJet, which is expected to carry 6.2 million passengers this summer, has hired 350 new customer service agents and is opening a new call center in Milan to assist passengers.

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Customer service hours have been extended for the summer season and are now open an additional two hours from 6am to 11pm.

A new hotline for families traveling with children under the age of 12 has been launched so they can be connected directly to dedicated customer service team members who are trained in family support.

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The airline will also station headquarters staff at UK airports to provide additional assistance to passengers.

They will be in place alongside the other measures in London Gatwick, Luton, Manchester, Bristol and Edinburgh between Wednesday and Sunday until September 4th.

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Johan Lundgren, CEO of easyJet, said: “Providing reliable operations this summer and providing a positive experience and the help our customers need when we take them on holiday is a top priority for easyJet.

“We are launching this new set of initiatives to provide additional support to the over 6.2 million customers flying with us over the holiday season, many of whom we know are taking their first long-awaited trip since before the pandemic line up

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“By launching new services, extending our customer service hours and adding more people to our customer service team than ever before, we are making sure our customers have the support they need when traveling with us this summer.”

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